| Escalate The Issue to The
Management |
 | Management
escalation was designed to address problems that have not been
resolved to your satisfaction. It allows you to review these
issues with progressively higher management levels, up to the
President of Megrisoft
If you are not satisfied with our first line response to your
problem, we encourage you to follow the following escalation
procedure, according to your issue.
PLEASE NOTE: Please go one step at a time and DO NOT skip
management levels. For example, if you have a technical problem,
please contact the DC Supervisor BEFORE contacting our CTO. If
the CTO cannot resolve the issue to your satisfaction, THEN you
can contact Megrisoft's CEO
Please do not
take all steps at the same time (Do not email all of the
contacts at the same time). Each level of management could
assume action is being taken at another level, thus delaying
response to your query. Start your escalation with the
supervisor or manager of the appropriate department, and then
work your way up to progressively higher management levels.
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Customer
Support
